Refund policy

GALLAGHER POWER FENCE (SA) (PTY) LTD

CREDIT RETURN POLICY
VERSION: 04
LAST UPDATED: 28/07/2020

DOCUMENT OWNER: Mark Smit

SCOPE

This document is to guide the correct procedure for returning goods bought from Gallagher Power Fence by customers.

IMPORTANT DISCLAIMER
All returned goods will be subject to a 10% handling fee. All transport costs related to goods returned, incurred by Gallagher will be recovered from the customer.

STEPS FOR GOODS RETURNS

STEP 1
• Email a member of the Logistics team
• Email address – sales.za@gallagher.com
• Quote order number or invoice number and product description
• Please note – NO INVOICE, NO CREDIT

STEP 2
• Step 1 documents are received
• Goods Return Authorisation (GRA) number is issued by the logistics manager
• Please note – ONLY GOODS WITH A VALID GRA NUMBER WILL BE ACCEPTED AT WAREHOUSE

STEP 3
• Write GRA number on documentation listed in Step 2
• Send goods to address listed below
• Contact name and branch details (with stamp where applicable) included with goods returned
• Goods are received at Gallagher warehouse
• An inspection will be performed before goods are accepted (see requirements for inspection listed below)
• Once inspection is passed a credit note will be processed
• The customer is responsible for all transport cost related to returned goods (directly or indirectly)

REQUIREMENTS TO PASS INSPECTION
• Goods must be unopened
• Goods must be unused and in the same condition they were received
• Goods must not be shop soiled or outer packaging damaged in any way
 
• Do not place transporter’s waybill docket on the actual product packaging

GOODS RETURN ADDRESS
43 Saturn Crecent Linbro Business Park Frankenwald 2090